1.
We understand that without our clients we have no practice.
2. Each and every client and potential client is important to all of us.
3. We understand
that delighted clients will bring new clients for the firm.
4. We understand that an unhappy or dissatisfied client will inform many others
of
their unhappiness and dissatisfaction with this firm.
5. All of our clients and prospective clients are treated courteously and respectfully.
6. We believe
in our client's cause and we will not judge but advocate.
7. We are positive in our attitudes when conferring with a client or prospective
client.
8.
We set reasonable expectations of success for the client no matter what the issues are but with a strong advocate attitude.
9. We return all
client telephone calls promptly.
10.
We are always fair and reasonable in our charges to the client.
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